What should an EFDA remember regarding patient communication?

Clear communication and active listening are crucial components of effective patient care in dentistry. As an Expanded Function Dental Assistant, establishing a clear line of communication with patients helps to build trust and ensures that patients feel comfortable discussing their concerns. Active listening goes beyond just hearing what the patient says; it involves understanding their thoughts and feelings, which can lead to a more positive treatment experience.

This skill allows EFDAs to gather vital information about the patient’s dental history, preferences, and anxieties, enabling them to tailor their approach to individual needs. Moreover, effective communication aids in ensuring that patients understand treatment options, procedures, and any aftercare instructions, which is essential for achieving optimal outcomes and patient satisfaction.

Although encouraging patients to ask questions and documenting communication are important aspects of the dental assistant's role, the focus on clear communication and active listening emphasizes the ongoing need for engagement and understanding during every interaction.