What is an essential skill for EFDAs when working with patients?

Providing empathetic care and clear communication is indeed an essential skill for Expanded Function Dental Assistants (EFDAs) when working with patients. Empathy helps EFDAs to understand the emotional and psychological aspects of patient care, allowing them to establish a trusting relationship. This bond is crucial not only for the patient’s comfort but also for their cooperation during procedures. Clear communication plays a vital role in ensuring that patients understand their treatment options, the procedures being performed, and any aftercare they may need. Effective communication minimizes anxiety and can significantly enhance the overall patient experience, leading to better outcomes and greater patient satisfaction.

While other options may suggest a level of professionalism, they miss the critical component of building a rapport with patients. Being overly formal or limiting discussions can create a barrier that prevents patients from feeling comfortable and engaged in their care process. EFDAs are expected to be approachable and supportive, which aligns closely with the demands of effective patient interaction.